Local Time:
CUSTOMER
SERVICE
---------------------------------
I believe shoppers have a right to know every detail about their online shopping
experience before they choose to make a purchase. You will never be forced to
register, provide an email address or practically complete an order before learning
the shipping costs or any other pertinent information concerning your order.
If you feel there is any information missing from this page or see improvements
that could be made, please email me or call during business hours with your
suggestions. I will be happy to hear from you. I know you have many retailers
to choose from from and we thank you for choosing Tools for Stagecraft.
CONTACT
INFORMATION
Tools for Stagecraft,
LLC ... 13592
N. 93rd Place ... Scottsdale, AZ 85260
Phone: 818-707-2656
If
you are calling from outside the USA and need help click
here. The time in our office is shown here.
(for
foreign callers: The city code is 480. The state is Arizona
Email:
tools (at) toolsforstagecraft.com
PRIVACY
POLICY
• We do not
sell, rent or share in any way our customers' personal information, including
email addresses.
[Back
to Top]
|
ORDERING
INFORMATION
|
SHIPPING
INFORMATION
|
WARRANTY
/ RETURN INFORMATION
|
| Ordering Methods | DOMESTIC | Warranties |
| Sales Tax | Ground Shipping | Returns |
| Payments | Speed Shipping | Return Restrictions |
| Back Orders | Transit Times (Ground) | |
| International Orders | ||
| Foreign Currency Converter | INTERNATIONAL | |
| Mail / Fax Order Form | General Shipping Information | |
| Special Arrangements | ||
|
ITEM
TOTAL
|
S/H/I
|
| up to $29.99 | $10.00 |
| $30.00 - $99.99 | $11.00+1% of subtotal |
| $100.00 - $199.99 | $13.00+1% of subtotal |
| $200.00 - $299.99 | $14.00+1% of subtotal |
| over $300.00 | $15.00+1% of subtotal |
| Directors
chairs generally ship from a different location. Map below shows transit times for directors chairs only. |
|
Shipping
Speed
|
Additional
Cost
|
| third day | $8.00 - $15.00 |
| second day | $18.00 - $31.00 |
| next day | $58.00 |
| next day (Sat. deliv.) | $75.00 |
• For example: if
you want to ship a package with an item total of $29.00 to a commercial address
by third day you would add $18.00 to the $10.00 basic shipping fee for a total
of $57.00 / For the same order of $299.00 you would add $30.00 to the $15.00
plus 1% of subtotal basic shipping fee for a total of $346.90. The online shopping
cart does this for you.
[Back
to Top]
SPECIAL
ARRANGEMENTS
Contact us to make any special prepayment or shipping arrangements.
I am happy to accomodate your requests.
[Back
to Top]
BACKORDERS
• I attempt to ship all orders complete. I will hold your shipment for
any backordered items if I'm assured that the backordered items will be available
in a reasonable amount of time unless you ask us to send your order in two separate
shipments. Requested separate shipments may incur additional shipping and handling
charges.
• Automatic split shipments do not incur additional shipping and handling
charges.
[Back to Top]
INTERNATIONAL
ORDERS
• Must be paid in advance in US funds by credit card, money order or wire
transfer. You will be notified if your method of payment is not acceptable.
Our banking information will be emailed to you for wire transfers.
• Import duties, taxes and brokerage fees are your responsibility. You will be shown your charges before you complete your order and you may pay them either at the time of purchase or at time of receipt of your order.
• We will not mark your package as a "gift" for the purpose of
avoiding taxes.
• We accept orders from all FPO and APO addresses. Director Chairs and Lecterns cannot
be shipped by USPS and shipping them overseas voids their warranty.
[Back to Top]
INTERNATIONAL SHIPPING
• Shipping, handling and insurance charges are determined by estimating
the weight and carrier charge plus a handling charge--generally $5.00 to Canada
and $10.00 everywhere else.
• USPS Air is cheaper but cannot be tracked. Items under 4 pounds shipped
by USPS Air are not insured. Use this service at your own risk.
• In Canada, you may be able to avoid brokerage fees by using USPS, but
it's not guaranteed.
• True real-time tracking numbers are available only with UPS.
• We ship to FPO and APO addresses by USPS.
• Director Chairs and Lecterns cannot be shipped by USPS.
[Back to Top]
RETURNS
• 90 days. Refund, Credit or Exchange at your option.
• Call us prior to returning any merchandise.
• Return items by best price carrier. Insure them for your protection.
• Returns (especially books) must be returned in new condition with their
original packaging and receipt. Place everything in a larger box. Do not put
labels, stamps, etc. on the item's actual packaging.
• No restocking charge unless your item is a "special order."
A 25% restocking charge applies to directors chairs, lecterns, tables, and any
other "special order" item.
• Orders shipped on a free-shipping promotion and then canceled or returned
will be charged the shipping and handling that would have normally applied.
[Back to Top]
RETURN RESTRICTIONS
• Inspect all synthetic/fabric safety equipment immediately upon receipt.
Be certain they are in new and satisfactory condition and that you are satisfied
with them before you use them. Return of these items must be made within 14
days. They cannot be returned once used.
[Back to Top]
FOREIGN CURRENCY
CONVERTER
• Use this
site to convert dollars to your currency.
[Back
to Top]
WARRANTIES
TOOLS FOR
STAGECRAFT stands behind every product it sells. Some of the tools carry exceptionally
long manufacturers warranties eg. 25 years to life. Other manufacturer warranties
vary from 90 days to 2 years. Some of the manufacturer warranties are detailed
in the tool descriptions. The SPOT DOT 2000(tm) and SPOT HANDLE(tm) manufactured
by TOOLS FOR STAGECRAFT are warranted for a period of one year. Any product
by another manufacturer without a specific warranty by the manufacturer will
be warranted by TOOLS FOR STAGECRAFT for a period of 90 days. Waranty does not
cover items damaged by misuse or abuse. Warranted items will be repaired or
replaced free of charge at our option.
[Back
to Top]